Returns & Exchanges

At Aesthetic Loft, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely happy with your order, our Return & Exchange policy is designed to offer a smooth and hassle-free process. Please read the following guidelines carefully:

Eligibility for Returns & Exchanges

• Items can be returned or exchanged within 14 days of the delivery date.

Return address is Room 26, 21 / F, Yee Wo Mansion, 21 Yew Wo St., Causeway Bay, Hong Kong Island

• To be eligible, the item must be unused, in its original condition, and with all tags attached. We cannot accept returns for items that have been worn, washed, or altered.
• Custom or personalized items are not eligible for returns or exchanges unless they arrive damaged or defective.

How to Initiate a Return or Exchange

1. Contact Us at [your email address] with your order number and the reason for your return or exchange.
2. Wait for Approval: Once we receive your request, we will review it and respond within 2-3 business days with instructions on how to proceed.
3. Return the Item: After approval, send the item back to the provided address. Please ensure it is securely packaged to avoid any damage during transit.
4. Receive Your Refund or Exchange: Once we receive and inspect the item, we will process your refund or send the exchange. Refunds are issued to the original payment method and may take 5-10 business days to appear in your account.

Return Shipping Costs

• The customer is responsible for covering the return shipping costs, except in cases where the item is defective or incorrect due to our error.
• For exchanges, we cover the cost of shipping the replacement item back to you.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at [your email address] with photos of the damage. We will arrange for a replacement or a full refund.

Non-Returnable Items

• Sale items and gift cards are not eligible for return or exchange.
• Items marked as “final sale” are non-refundable.

Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please contact your bank or credit card company. If you’ve done this and still have not received your refund, please reach out to us at [your email address] for further assistance.